Frequently Asked Questions

FAQ

FAQ 1

There are many quick translation tools out there, but not all of them can guarantee accurate and reliable translations. 

Taia combines the best of both worlds: the reliability and expertise of a translation agency, and the affordability and almost instant response time of an online translation tool. We work with expert linguists, seasoned managers, and talented interpreters who all have first-hand experiences working in language translation services, proofreading, interpreting and localization, as well as other business fields such as marketing, legal, engineering, and software development.

Our qualified language experts are certified translators and native speakers who will make sure your translations are both precise and authentic, be it for business or personal use.

You can select from a variety of language translation services, depending on the type of content and what you want to do with it. Our team is always here to guide you through the process, and help you decide which professional service you might require – translation, localization, interpretation, written or spoken adaptation, etc. – to achieve maximum suitability.

Taia offers many translation services for your business or personal use:

Translation and Localization: Standard translation is defined as adapting a written message into one or multiple other languages while keeping the original meaning intact. The difference between translation and localization is that localization requires an additional “special touch” so that the adaptation takes into account the special needs or particularities of a specific language or region.

While both translations and localizations are made by native speakers at our translation company, localization tasks also include experts with experience in marketing and creative writing, since marketing and sales materials are the most commonly localized texts.

Certified translations: Translating legal texts is done by court-certified translators. The translated materials are officially verified, legally valid, and can be used as originals. All official translations are of course handled with utmost discretion and adhere to strict safety policy.

Taia’s professional language translation services include 97 languages. Our team connects over 2.000 professionals, which guarantees your project will be in good hands at all times.

We translate from/into: English, Chinese Simplified, Spanish, Russian, German, Italian, French, Arabic, Portuguese, Hindi, Bengali, Japanese, Punjabi, Polish, Javanese, Malay, Telugu, Vietnamese, Korean, Marathi, Tamil, Urdu, Turkish, Thai, Gujarati, Persian, Pashto, Kannada, Malayalam, Sundanese, Hausa, Burmese, Ukrainian, Yoruba, Uzbek, Amharic, Fula, Romanian, Azerbaijani, Dutch, Malagasy, Nepali, Sinhala, Khmer, Turkmen, Assamese, Somali, Hungarian, Greek, Kazakh, Zulu, Czech, Kinyarwanda, Quechua, Swedish, Hmong, Xhosa, Belarusian, Slovenian, Croatian, Serbian Latin, Afrikaans, Albanian, Aragonese, Armenian, Asturian, Austrian German, Bashkir, Basque, Belgian French, Bosnian, Breton, Bulgarian, Catalan, Catalan Valencian, Cebuano, Chinese Traditional, Danish, Dari, English US, English Australia, English Canada, English India, English Ireland, English New Zealand, English Singapore, Esperanto, Estonian, Faroese, Finnish, Flemish, French Canada, French Swiss, Galician, Garo, Georgian, Haitian Creole French, Hawaiian, Hebrew, Hill Mari, Icelandic, Indonesian, Irish Gaelic, Italian Swiss, Kanuri, Karen, Khasi, Kurdish Kurmanji, Kurdish Sorani, Kyrgyz, Lao, Latin, Latvian, Lingala, Lithuanian, Luxembourgish, Macedonian, Maltese, Manipuri, Mari, Maori, Mizo, Mongolian, Montenegrin, Ndebele, Norwegian Bokmål, Norwegian Nynorsk, Nyanja, Occitan, Occitan Aran, Odia, Papiamentu, Portuguese Brazil, Rohingya, Rohingyalish, Rundi, Scots Gaelic, Serbian Cyrillic, Sesotho, Setswana, Slovak, Spanish Latin America, Spanish Colombia, Swahili, Swiss German, Syriac, Tagalog, Tajik, Tamashek, Tatar, Tigrinya, Tsonga, Udmurt, Welsh, Yiddish

As a modern and high-tech translation platform, we support 64 different file types. At the same time, we make sure to keep the same format and file type you send us (in most cases) and allow you to monitor the progress in real-time.

File types we support:

OFFICE: .doc, .dot, .docx, .docm, .dotx, .dotm, .rtf, .odt, .ott, .txt, .xls, .xlt, .xlsm, .xltx, .xlsx, .xltm, .ods, .ots, .tsv, .ppt, .pps, .pot, .pptx, .pptm, .ppsx, .ppsm, .potx, .potm, .odp, .otp

LOCALIZATION: .htm, .html, .xhtml. .dtd, .json, .yaml, .yml, .xliff, .sdlxliff, .tmx, .ttx, .xlf, .mif, .properties, .resx, .xml. .sxml, .txml, .dita, .strings, .srt, .wix, .po, .g, .ts

IMAGE:  .bmp, .png, .gif, .jpeg, .jpg, .tiff

GRAPHIC: .pdf, .idml, .icml

Additional Post-Processing Services currently include Desktop Publishing (PDF), Industry Quality Check, and Third-Party Proofreading.

You’re invited to include any additional contextual files and documents that may aid our translators in making your translation as accurate as possible.

With all the relevant information in hand, the best-fit translator is assigned based on target language expertise, industry, and contextual understanding.

Catapult is a customized portal which offers our translators the most optimal lexicon for your document. These suggestions are generated from your Translation Memory database (TM) in addition to our Neural Language Networks (NLN).

Once idioms, ambiguities, nuances, and complexities are resolved and the document is translated, we run it through an automated check of all the grammar syntax rules in your target language. In the English language alone, 300 grammar rules are considered. Upon completion, the translator notifies the project manager.

You can translate or localize pretty much any and all content type in seconds: websites, marketing, and advertising copy, legal documents, science, tourism and hospitality, product specifications and descriptions, software and technical texts, e-commerce, business, finance, pharmaceutical, medical, … 

Should you need assistance in selecting the perfect translation service, contact us anytime. The Taia team will happily help you select the service or combination of services for the best results.

Taia professional language services are certified, qualified, and provide quality assurance. We are happy to have obtained our ISO 17100: 2015 ISO Standardized Translation Certification that additionally guarantees best practice. 

ISO 17100 defines the roles of the translator, their technical resources and the quality of service. It also outlines the best practices for translation companies so that communication between clients and the translator runs smoothly at all times, and allows tasks to be completed as quickly as possible.

Should you need assistance in selecting the perfect translation service, contact us anytime. The Taia team will happily help you select the service or combination of services for the best results.

Translator competency

All Taia translators proudly demonstrate all five specific competencies outlined by the ISO: translation competence, linguistic and textual competence in both source and target languages, competence in research and processing, cultural competences, technical competences, and domain competence.

Translator qualifications

All our qualified translators have a certificate of competence and five years of documented professional experience. Similarly, all translators and revisers have knowledge in the field of the texts they translate.

Maintaining Standards at all times

All translations are subject to revision by a reviser.

Communication between the client and Taia

We highly value effective and agile communication with clients so that each translation meets quality standards. This means that we will take special care to understand your requirements, including the quality of the target text, its characteristics, and the desired tone of voice. Before the translation or adaptation process begins, we will come to an agreement with you on the required style and necessities of your project. What’s more, you will be able to monitor the progress of your project, as our language services strive to be as transparent as possible.

Feedback Process

Taia uses a client feedback process to better understand how satisfied you were with the work we have done. Our goal is to always keep improving – and award your loyalty each step of the way.

Data Protection

Taia vows to protect your data with integrity and all required measures. Read our privacy policy here.

Easy! Just go to https://app.taia.io/ and sign in with your account or, if you don’t have one yet, sign up for a free account.

You can monitor the status of your translation within the project in your control panel.

Simply drag and drop your document onto the uploader on our landing page and click analyze to use Taia’s translation dashboard.

The translation is displayed by clicking on the project in your dashboard. You also receive the translation to your email address.

The Project Manager reviews and notes down any potential contextual concerns that you may need to know. Once this review is complete, your translated document now holds the highest standard of quality and is considered complete.

You can’t find an answer to your question? Contact us and we'll gladly answer to any questions that might have been left unanswered!

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